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Careers

Build your career at Payline

At Payline, we don’t just move money; we power global commerce with integrity, precision, and trust.

As an international payments and foreign exchange provider, we operate at the intersection of finance, technology, and compliance. Our clients rely on us to navigate complex global markets, and we take that responsibility seriously. Every transaction we support reflects our commitment to transparency, regulatory excellence, and delivering real value.

Why join Payline?

We’re building a team of driven professionals who want to make an impact in a fast-moving, highly regulated industry. Whether you’re in sales, operations, or compliance, your work here directly contributes to helping businesses move money across borders safely and efficiently.

At Payline, you’ll find:

  • Meaningful work – Be part of a business that plays a critical role in global financial infrastructure
  • A culture of integrity – We prioritize doing things the right way—always
  • Boutique experience, big impact – Work closely with a collaborative team where your contributions matter

Who we’re looking for

We’re seeking individuals who are:

  • Detail-oriented and accountable
  • Comfortable working in a regulated financial environment
  • Passionate about client service and problem-solving
  • Eager to grow in the payments and foreign exchange space

Join us

If you’re ready to build a career in a dynamic and evolving industry and want to be part of a company that values expertise, integrity, and teamwork, we’d love to hear from you.

Explore our open roles and take the next step with Payline.

Job Title: National Manager, Financial Institution Services

Location: Canada (Hybrid / Remote with travel, Preference will be given to applicants in British Columbia and Ontario)

About Payline by ICE

Payline by ICE Limited Partnership is a Canadian-based foreign exchange and payments provider committed to delivering tailored financial solutions with a strong foundation in regulatory compliance, risk management, and client service excellence. We work closely with financial institutions, credit unions, and strategic partners to deliver efficient, secure, and compliant payment solutions. Our approach combines deep industry expertise with a relationship-driven model that prioritizes long-term partnerships and trust.

The Opportunity

We are seeking a National Manager, Financial Institution Services to lead and grow our relationships with financial institution partners across Canada.

This a client-facing leadership role responsible for managing key partnerships, identifying growth opportunities, and ensuring the highest standards of service delivery, compliance, and risk management.

Key Responsibilities

Relationship Management & Growth

  • Serve as the primary relationship lead for financial institution partners (credit unions, banks, and other FIs)
  • Develop and execute strategies to grow partner portfolios and increase transaction volumes
  • Identify new partnership opportunities and support business development initiatives
  • Act as a trusted advisor to partners on FX, payments, and market solutions

Client Experience & Delivery

  • Ensure a high standard of service and responsiveness across all FI relationships
  • Collaborate with internal teams (operations, compliance, finance) to support client needs
  • Resolve complex client issues and escalate where appropriate

Compliance & Risk Alignment

  • Maintain strong awareness of AML/KYC, FINTRAC, and regulatory requirements
  • Ensure all partner activities align with internal compliance policies and risk frameworks
  • Support onboarding and ongoing due diligence processes for FI clients

Strategic Leadership

  • Provide insights to senior leadership on market trends, partner needs, and growth opportunities
  • Contribute to product development and service enhancements based on partner feedback
  • Mentor and support internal team members as the FI portfolio grows

Qualifications & Experience

  • 5+ years experience in financial services, FX, payments, or banking
  • Proven experience managing relationships with financial institutions or large enterprise clients
  • Strong understanding of AML/KYC, compliance, and regulatory environments (FINTRAC knowledge is an asset)
  • Demonstrated ability to grow and manage a national client portfolio
  • Excellent communication, negotiation, and relationship-building skills
  • Strong critical thinking and problem-solving abilities
  • Excellent time management and organizational skills, with the ability to manage multiple priorities
  • Self-starter with a strong business development mindset

What We Offer

  • Opportunity to lead and shape a national FI portfolio
  • Collaborative, entrepreneurial environment
  • Competitive compensation and performance incentives
  • A company culture grounded in integrity, compliance, and long-term partnership

How to Apply

Please submit your resume outlining your experience with financial institution relationships to careers@paylinefx.ca

Job Title: Payment and Template Processor

Pay: CA$40,000.00 – CA$47,000.00 per year

Job description:

Job Overview
Payline FX is a licensed Money Services Business (MSB) committed to providing secure, efficient, and compliant payment solutions. We are seeking a highly detail-oriented Payments Processor to join our team and help manage the daily flow of client transactions, ensure regulatory adherence, and support exceptional client service.

Responsibilities

  • Review and reconcile previous day bank statements to ensure accuracy of transactions.
  • Process internal wire transfers and batch payments in a timely and compliant manner.
  • Handle client transfer requests with precision, following internal validation and due diligence procedures.
  • Verify and validate wire details in accordance with company policies and regulatory requirements.
  • Ensure all activities adhere to FINTRAC regulations and the company’s compliance standards.
  • Communicate with clients via phone and email regarding payment inquiries, transaction updates, and issue resolution.
  • Collaborate with internal departments to maintain smooth operation of payment workflows and identify areas for efficiency improvement.

Qualifications and Skills

  • Experience in a financial institution, payment processing, or MSB environment would be an asset.
  • Strong attention to detail and accuracy in handling financial data.
  • Excellent critical thinking and problem-solving abilities.
  • Strong written and verbal communication skills; professional and client-focused demeanor.
  • Understanding of banking terms, wire processes, and payment systems would be an asset
  • Ability to work under pressure while maintaining accuracy and meeting deadlines.
  • Proficient in Microsoft Office and online banking platforms.

Schedule & Hours

  • 40 hours per week
  • Monday–Friday
  • Hours – 6:00am to 2:00pm PST

Compensation

  • $40,000.00 to $47,000.00 per year, depending on experience.

Job Type: Full-time

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care

Language:

  • English (required)

Location: Victoria, In Office, Other Remote Access.

How to Apply

Please submit your resume outlining your experience to careers@paylinefx.ca